Building insights: How data and experimentation create customer experience
Date and Time
Thursday Aug 8, 2019
11:30 AM - 12:30 PM EDT
Thursday 8th August 11:30am
Location
Website
Description
From considering the green credentials of your home to enabling flexible styles of working in your smart offices, people around Australia are looking to experience their environments in new and challenging ways. And they’re creating a lot of data as they do it.
If you’ve worked in a CBD office in Australia, the chances are high you’ve been in a building managed by Dexus. The company manages more than 1.7 million square metres of floor space across Australia, meaning its IT team is responsible for the experiences of a dizzying number of tenants.
Toby Heaton-Armstrong, Head of Digital Technology at Dexus, is the man at the centre of that experience. Combining customer, financial and operational data, he is tasked with building actionable insights to improve the experiences his tenants have in their jobs, and in their lives.